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CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Send us an email at ROSE@ROSIESATTICROOM.COM

Or submit a message below,

Expect a response back Monday-Friday 9AM-4PM 

Thanks for submitting!

FAQ

SHIPPING
How do I track my order?

  • You will receive an email with your tracking number once shipment has been made! be sure to check your spam folder! 

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What are your delivery options?

  • My orders ship Priority mail USPS but during the holiday season I will be switching to using UPS. 

  • I also offer local pickup options if you live near Zimmerman, MN. 

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How do I check order status?
  • Send me an email! I will be happy to let you know where its at!
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Do you provide International delivery?

  • I do not ship internationally but I can ship to Canada, It would be an additional charge. 

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How long do you need to process your orders?

  • My processing time is 20 business days. I make all my post office drops on Friday every week. 

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I have not seen any emails come thru?

  • I have noticed my emails typically go to peoples spam folder, Please check your spam folder and/or verify your email address you have entered is correct. 

  • If you are not finding the email, feel free to send a message above and I can get you the information requested. 

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What is your return/ Cancellation policy?

  • Cancellations need to be made within 12 hours from original order placement. 

  • Exchange requests need to be made within 1 week of receiving the item. Please email with your order number and information regarding the nature of the exchange. 

  • Buyer is responsible for return shipping charges, and a $5 restocking fee will be taken from item store credit refund amount. 

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How do I Exchange an item? (returns not allowed)

  • You will need to email me at ROSE@ROSIESATTICROOM.COM to start the return process, describe the reason for your exchange and I will provide you instructions for the exchange if approved. 

  • Please note I reserve the right to deny returns or exchanges on items. 

  • Items ON SALE are NOT eligible for exchanges.  

  • Please keep in mind my items are custom and are hand made per order, I have sizing charts listed in descriptions to help avoid incorrect sized orders, if you ever have questions please reach out so I can assist.

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