
CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Send us an email at ROSE@ROSIESATTICROOM.COM
Or submit a message below,
Expect a response back Monday-Friday 9AM-4PM
FAQ
How do I track my order?
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You will receive an email with your tracking number once shipment has been made! be sure to check your spam folder!
What are your delivery options?
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My orders ship Priority mail USPS but during the holiday season I will be switching to using UPS.
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I also offer local pickup options if you live near Zimmerman, MN.
How do I check order status?
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Send me an email! I will be happy to let you know where its at!
Do you provide International delivery?
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I do not ship internationally but I can ship to Canada, It would be an additional charge.
How long do you need to process your orders?
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My processing time is 20 business days. I make all my post office drops on Friday every week.
I have not seen any emails come thru?
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I have noticed my emails typically go to peoples spam folder, Please check your spam folder and/or verify your email address you have entered is correct.
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If you are not finding the email, feel free to send a message above and I can get you the information requested.
What is your return/ Cancellation policy?
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Cancellations need to be made within 12 hours from original order placement.
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Exchange requests need to be made within 1 week of receiving the item. Please email with your order number and information regarding the nature of the exchange.
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Buyer is responsible for return shipping charges, and a $5 restocking fee will be taken from item store credit refund amount.
How do I Exchange an item? (returns not allowed)
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You will need to email me at ROSE@ROSIESATTICROOM.COM to start the return process, describe the reason for your exchange and I will provide you instructions for the exchange if approved.
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Please note I reserve the right to deny returns or exchanges on items.
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Items ON SALE are NOT eligible for exchanges.
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Please keep in mind my items are custom and are hand made per order, I have sizing charts listed in descriptions to help avoid incorrect sized orders, if you ever have questions please reach out so I can assist.