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CUSTOMER CARE


*Please allow 48Hrs. for a response*
Have any questions or concerns ? We’re always ready to help! Send us an email at ROSE@ROSIESATTICROOM.COM
Or submit a message below,
Expect a response back Monday-Friday 9AM-4PM 

FAQ

SHIPPING
How do I track my order?

  • You will receive an email with your tracking number once shipment has been made! be sure to check your spam folder! 

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What are your delivery options?

  • My orders ship Priority mail USPS but during the holiday season I will be switching to using UPS. 

  • I also offer local pickup at my Storefront. Pickup can be made anytime during business Hours, Please wait for pickup ready email. 

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How do I check order status?
  • Send me an email! I will be happy to let you know where its at!
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Do you provide International delivery?

  • I do not ship internationally but I can ship to Canada, It would be an additional charge. 

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How long do you need to process your orders?

  • My processing time is 20 business days. I make all my post office drops on Friday every week. 

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I have not seen any emails come thru?

  • I have noticed my emails typically go to peoples spam folder, Please check your spam folder and/or verify your email address you have entered is correct. 

  • If you are not finding the email, feel free to send a message above and I can get you the information requested. 

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What is your return/ Cancellation policy?

  • Cancellations need to be made within 12 hours from original order placement. 

  • Exchange requests need to be made within 1 week of receiving the item. Please email with your order number and information regarding the nature of the exchange. 

  • Buyer is responsible for return shipping charges, and a $5 restocking fee will be taken from item store credit refund amount. 

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How do I Exchange an item? (returns not allowed)

  • You will need to email me at ROSE@ROSIESATTICROOM.COM to start the return process, describe the reason for your exchange and I will provide you instructions for the exchange if approved. 

  • Please note I reserve the right to deny returns or exchanges on items. 

  • Items ON SALE are NOT eligible for exchanges.  

  • Please keep in mind my items are custom and are hand made per order, I order unisex fit clothing and ensure products are true to size before offering them for sale, if you ever have questions please reach out so I can assist.

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What Brand of clothing is used for your products? 

  • All my clothing blanks are Unisex fit clothing unless otherwise noted, if sizing selection states ( unisex sizing or sizing) unisex fit clothing is what you will get. If it states ( Women's sizing)  you will be getting a women's sized clothing item. 

  • Do you offer tall sized clothing? like a 2xlT?
    Yes I do! I can make the majority of my designs on a tall sized shirt, I am just limited to black and white being the main colors I am able to order and only up to a 3XLT ( 4xl and 5xl are not a tall version of shirt) Just add it to the notes on your order at checkout and I will get you taken care of!
  • Do you do custom orders?
    Yes I do make custom orders, please note I have a Minimum Order qty of 25 for a custom design if I have to order in designs to complete, otherwise if I am able to find a graphic for you there is no minimum order. I also have multiple business accounts. I am able to accept orders for Embroidery Screen Print Leather patch hats Stickers / Decals
  • How do I track my order?
    Send me an email and I can give you a status! please note my processing time is 20-30 business days for orders! you will get an email once item has shipped with your tracking number and also a email once your order is ready for pickup as well!
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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